Remote Otter LogoRemoteOtter

Support Specialist - Remote

Posted Yesterday
Customer Service
Full Time
MO, USA

Overview

Join our team as a Support Specialist and become a pivotal part of our company's success by delivering outstanding customer service. In this role, you'll advise businesses on optimizing their recruitment process, respond to customer inquiries, troubleshoot issues, and review job descriptions to maximize their success.

In Short

  • Advising businesses on optimizing their recruitment processes
  • Responding to user queries with friendly and pragmatic advice
  • Troubleshooting and providing support for customer issues
  • Reviewing job descriptions to ensure their success on job boards
  • Supporting trial customers and helping them adopt our software
  • Working closely with other teams to improve customer experience
  • Being tech-savvy and comfortable with modern productivity tools
  • Maintaining excellent communication skills
  • Being self-motivated and eager to help customers
  • A college or university degree is required

Requirements

  • 1-3 years of professional or internship experience
  • Availability to work specified hours, including rotating weekends and holidays
  • A positive attitude and eagerness to help customers
  • Bonus for experience in customer support, technical education, account management, or writing

Benefits

  • Health, dental, and life insurance
  • AD&D insurance
  • Employee wellness programs
  • 401k plans

Radiant

Radiant

Radiant is a dynamic organization focused on delivering high-quality financial analysis and support to its leadership team. With a commitment to excellence, the company emphasizes the importance of detailed financial reporting, revenue modeling, and data-driven decision-making. Radiant values a collaborative work environment and seeks to empower its employees through advanced analytical tools and processes. The organization is dedicated to providing exceptional service, particularly in the context of higher education and budget planning, ensuring that faculty and stakeholders receive the support they need to succeed.

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