Support Specialist - Remote

Posted 7 weeks ago

Customer Service

Full Time

MO, USA

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Recruitment Process Optimization

Productivity Tools

Account Management

Writing

Overview

Join our team as a Support Specialist and become a pivotal part of our company's success by delivering outstanding customer service. In this role, you'll advise businesses on optimizing their recruitment process, respond to customer inquiries, troubleshoot issues, and review job descriptions to maximize their success.

In Short

Advising businesses on optimizing their recruitment processes
Responding to user queries with friendly and pragmatic advice
Troubleshooting and providing support for customer issues
Reviewing job descriptions to ensure their success on job boards
Supporting trial customers and helping them adopt our software
Working closely with other teams to improve customer experience
Being tech-savvy and comfortable with modern productivity tools
Maintaining excellent communication skills
Being self-motivated and eager to help customers
A college or university degree is required

Requirements

1-3 years of professional or internship experience
Availability to work specified hours, including rotating weekends and holidays
A positive attitude and eagerness to help customers
Bonus for experience in customer support, technical education, account management, or writing

Benefits

Health, dental, and life insurance
AD&D insurance
Employee wellness programs
401k plans

Radiant

Radiant is a dynamic organization focused on delivering high-quality financial analysis and support to its leadership team. With a commitment to excellence, the company emphasizes the importance of detailed financial reporting, revenue modeling, and data-driven decision-making. Radiant values a collaborative work environment and seeks to empower its employees through advanced analytical tools and processes. The organization is dedicated to providing exceptional service, particularly in the context of higher education and budget planning, ensuring that faculty and stakeholders receive the support they need to succeed.

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Radiant

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