Social Media Customer Service Representative - Remote

Overview

The Social Media Customer Service Representative will support clients’ customers through social media interactions, ensuring high-quality service and brand representation.

In Short

• Monitor and respond to customer inquiries on social media.
• Moderate social media posts for accuracy and appropriateness.
• Provide empathetic service and handle sensitive situations.
• Communicate using the client’s brand voice.
• Maintain strong product knowledge for accurate responses.
• Demonstrate strong written communication skills.
• Manage incoming calls related to social media inquiries.
• Accept and apply feedback to adapt communication styles.
• Work collaboratively in a fast-paced environment.
• Utilize various social media platforms effectively.

Requirements

• Minimum 2 years' experience in a social media role.
• Ability to use social media platforms like Twitter and Facebook.
• Knowledge of social media tools like HootSuite and Google Analytics.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Ability to maintain professionalism in stressful situations.
• Experience with CRM software and multitasking between screens.

Benefits

• Work with prestigious brands in various industries.
• Opportunity for career growth in customer experience solutions.
• Flexible work environment with remote options.
• Commitment to corporate values and continual improvement.
• Supportive team atmosphere focused on helping people.