Medical Customer Service Representative - Remote

Overview

University Physicians’ Association is seeking highly motivated and dedicated individuals to join our team as a Medical Customer Service Representative with our Revenue Cycle Management team. As a vital member of our healthcare organization, you will be delivering exceptional service to patients and providers. Your primary role will be ensuring a positive patient experience. This role requires excellent communication, strong attention to details, and a genuine desire to help others.

In Short

• Provide exceptional customer service to patients, providers, and clients
• Respond promptly and professionally to high volume of incoming calls from patients
• Assist with billing inquiries, payments, and payment arrangements
• Research of insurance, charity, estates, other financial items
• Process financial assistance applications
• Overall patient account review for accuracy
• Maintain confidentiality of patient information, follow HIPAA and PCI compliance
• Identify and escalate inquiries, concerns, and complaints
• Commute to corporate offices for required on-site training
• Flexible scheduling opportunities available

Requirements

• Medical Customer Service or call center experience preferred
• Ability to communicate professionally and effectively
• Strong interpersonal skills and ability to demonstrate empathy
• Problem-solving skills and ability to remain calm under pressure
• Functional knowledge of computers and Microsoft Office
• Basic knowledge of office equipment
• Ability to multitask and work efficiently in a fast-paced environment

Benefits

• Remote Work Opportunities
• Casual work environment
• Medical, Dental, Vision, Life, Critical Illness Insurance
• FSA & HSA with employer contribution
• Paid Time Off (PTO) and Sick Pay
• Paid Mental Health Days
• Onsite Fitness Center
• Employee Assistance Program (EAP)
• 401K Matching and Immediate Vesting