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Customer Service Representative - Medical Scheduler - Remote

Posted 6 weeks ago
Customer Service
Full Time
USA

Overview

The Customer Service Representative (Medical Scheduler) is responsible for responding to patient appointments and addressing general questions. The ideal candidate will possess excellent communication and multi-tasking skills while working on scheduling programs simultaneously and ensuring client contractual agreements are met.

In Short

  • Support phone center with high volume calls, focusing on inbound scheduling, rescheduling, cancellations, confirmations, and insurance verification.
  • Schedule clients serving multiple medical offices, considering client location and insurance requirements.
  • Communicate effectively with clients and medical professionals.
  • Manage high-volume workload, prioritizing tasks to remain organized.
  • Provide excellent customer service to all internal and external customers.
  • Alert appropriate staff for physician schedule changes.
  • Actively seek information to understand patient circumstances and expectations.
  • Maintain professional behavior in stressful situations.
  • Must be authorized to work in the US without sponsorship.
  • Minimum of 2 years customer service experience required.

Requirements

  • An outgoing personality with excellent interpersonal skills.
  • Strong verbal and written communication skills.
  • Ability to navigate multiple computer screens while actively listening.
  • Bilingual in English-Spanish is a plus.
  • Experience with EMR systems and CRM software.
  • Experience working in hospitals or medical practices.

Benefits

  • Opportunity to work with prestigious brands in regulated industries.
  • Commitment to superior account management and continual improvement.
  • Passion for the products supported.
  • Positive impact on consumer experiences.
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Premier NX

Stafford Communications Group LLC, a division of Premier BPO, specializes in providing Call Center, Consulting, and Marketing Services to clients across various regulated industries, including pharmaceutical, healthcare, food, consumer packaged goods, and beauty care. The company is dedicated to enhancing brand loyalty by delivering exceptional customer experiences and making a positive impact on consumers' lives. With a commitment to superior account management and corporate values, Stafford Communications is a supportive workplace for individuals who are passionate about helping others.

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