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Customer Service Representative - Medical Scheduler - Remote

Posted 6 weeks ago

Overview

The Customer Service Representative (Medical Scheduler) is responsible for responding to patient appointments and addressing general questions. The ideal candidate will possess excellent communication and multi-tasking skills while working on scheduling programs simultaneously and ensuring client contractual agreements are met.

In Short

  • Support phone center with high volume calls, focusing on inbound scheduling, rescheduling, cancellations, confirmations, and insurance verification.
  • Schedule clients serving multiple medical offices, considering client location and insurance requirements.
  • Communicate effectively with clients and medical professionals.
  • Manage high-volume workload, prioritizing tasks to remain organized.
  • Provide excellent customer service to all internal and external customers.
  • Alert appropriate staff for physician schedule changes.
  • Actively seek information to understand patient circumstances and expectations.
  • Maintain professional behavior in stressful situations.
  • Must be authorized to work in the US without sponsorship.
  • Minimum of 2 years customer service experience required.

Requirements

  • An outgoing personality with excellent interpersonal skills.
  • Strong verbal and written communication skills.
  • Ability to navigate multiple computer screens while actively listening.
  • Bilingual in English-Spanish is a plus.
  • Experience with EMR systems and CRM software.
  • Experience working in hospitals or medical practices.

Benefits

  • Opportunity to work with prestigious brands in regulated industries.
  • Commitment to superior account management and continual improvement.
  • Passion for the products supported.
  • Positive impact on consumer experiences.

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