Customer Service Representative - Medical Scheduler - Remote

Overview

The Customer Service Representative (Medical Scheduler) is responsible for responding to patient appointments and addressing general questions. The ideal candidate will possess excellent communication and multi-tasking skills while working on scheduling programs simultaneously and ensuring client contractual agreements are met.

In Short

• Support phone center with high volume calls, focusing on inbound scheduling, rescheduling, cancellations, confirmations, and insurance verification.
• Schedule clients serving multiple medical offices, considering client location and insurance requirements.
• Communicate effectively with clients and medical professionals.
• Manage high-volume workload, prioritizing tasks to remain organized.
• Provide excellent customer service to all internal and external customers.
• Alert appropriate staff for physician schedule changes.
• Actively seek information to understand patient circumstances and expectations.
• Maintain professional behavior in stressful situations.
• Must be authorized to work in the US without sponsorship.
• Minimum of 2 years customer service experience required.

Requirements

• An outgoing personality with excellent interpersonal skills.
• Strong verbal and written communication skills.
• Ability to navigate multiple computer screens while actively listening.
• Bilingual in English-Spanish is a plus.
• Experience with EMR systems and CRM software.
• Experience working in hospitals or medical practices.

Benefits

• Opportunity to work with prestigious brands in regulated industries.
• Commitment to superior account management and continual improvement.
• Passion for the products supported.
• Positive impact on consumer experiences.