Customer Service Representative - Medical Self Pay - Remote

Overview

The Customer Service Representative at Savista will assist healthcare clients by resolving patient accounts and negotiating payment plans, ensuring a high standard of customer service while adhering to compliance regulations.

In Short

• Resolve patient healthcare accounts through negotiation.
• Maintain a high quality score and meet performance objectives.
• Handle inbound and outbound calls using an auto-dialer.
• Document customer encounters accurately.
• Follow up on billing and collection procedures.
• Support compliance with HIPAA and other regulations.
• Work collaboratively with other departments as needed.
• Must be available for an 8-hour shift between 8:30AM ET and 9PM ET.
• Possibility of working four 10-hour days.
• Adhere to Savista’s Code of Ethics and compliance program.

Requirements

• High school diploma or GED required.
• At least one year of experience in healthcare customer service.
• Experience handling high volume inbound or outbound calls.
• Ability to access multiple databases simultaneously.
• Effective communication skills.
• Experience with live documentation of customer interactions.
• Must pass a pre-employment background check and drug screen.
• Demonstrated ability to meet performance objectives.
• Familiarity with Microsoft Office and Internet Explorer.
• Preferred experience with performance metrics and dual monitoring systems.

Benefits

• Opportunity to work in a supportive and collaborative environment.
• Competitive salary within the specified range.
• Comprehensive training and development programs.
• Flexible work schedules including the possibility of four 10-hour days.
• Commitment to employee well-being and work-life balance.