Customer Service Representative - Medical Billing - Remote

Overview

The Customer Service Representative for the Medical Billing Call Center plays a critical role in ensuring excellent customer satisfaction by handling inquiries and resolving billing issues for patients.

In Short

• Work remotely as part of a customer service team.
• Handle customer inquiries related to medical billing and collections.
• Assist patients in resolving billing issues and setting up payment plans.
• Document customer interactions and track service trends.
• Communicate effectively with customers and stakeholders.
• Maintain knowledge of relevant laws and regulations.
• Work independently and manage multiple tasks.
• Utilize Microsoft Office tools for documentation.
• Participate in a collaborative work environment.
• Adhere to company policies and procedures.

Requirements

• High school diploma or Associate's degree in a relevant field.
• One year of experience in a healthcare call center.
• Familiarity with Epic medical billing system is preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal skills for effective customer interaction.
• Attention to detail and time management abilities.
• Ability to work independently in a fast-paced environment.
• Completion of mandatory certifications is preferred.

Benefits

• Opportunity to work remotely.
• Comprehensive training and support.
• Inclusive and diverse work environment.
• Competitive salary with potential for growth.
• Health and wellness programs.
• Commitment to community service and support.