Bilingual Customer Service Representative - Remote

Overview

We are seeking Bilingual Customer Service Representatives to join our remote team, focusing on delivering exceptional service to clients across various industries in the US.

In Short

• Respond to customer inquiries via phone, email, and chat.
• Assist customers in navigating products and services.
• Resolve customer complaints effectively.
• Maintain accurate records of customer interactions.
• Collaborate with team members for a seamless experience.
• Monitor customer feedback for trends and improvements.
• Work Monday-Friday, 9 am - 5 pm EST.
• Fluent in written and spoken English (C1/C2).
• Only resumes in English will be considered.
• Embrace core values of action, care, outstanding service, dependability, and energy.

Requirements

• Fluent in English (C1/C2).
• Strong communication skills.
• Ability to resolve complaints efficiently.
• Experience in customer service preferred.
• Dependable and action-oriented.
• Positive attitude and enthusiasm.
• Ability to work remotely.
• Experience with database management.
• Willingness to collaborate with teams.
• Ability to monitor and analyze customer feedback.

Benefits

• Work from home in a dynamic environment.
• Be part of a growth-minded team.
• Opportunities for professional development.
• Supportive work culture.
• Flexible work hours.