Remote Monitoring Associate

Overview

The Remote Monitoring Associate will be responsible for ensuring customer satisfaction through effective troubleshooting, monitoring system performance, and resolving support tickets.

In Short

• Diagnose and resolve technical issues via email, phone, or support tickets.
• Handle customer inquiries professionally and courteously.
• Continuously monitor system performance and network conditions.
• Prioritize and manage support tickets for timely resolution.
• Maintain detailed records of customer interactions and solutions.
• Collaborate with teams to resolve complex technical problems.
• Participate in quality assurance and testing activities.
• Adhere to company policies and service-level agreements.
• Learn new mobile device management and security tools.
• Manage the Service Desk queue efficiently.

Requirements

• Bachelor's degree in a related field or equivalent experience.
• Previous experience in technical support or customer service preferred.
• Strong problem-solving skills.
• Excellent written and verbal communication skills.
• Customer-centric mindset.
• Able to work independently and in a team.
• Knowledge of troubleshooting tools and methodologies.
• Strong attention to detail.
• Organizational skills.

Benefits

• Market-competitive salary.
• Career growth opportunities.
• Learning & development programs.
• On-the-job training.
• Medical Coverage (IPD).
• Life Insurance.
• Paid Leaves (Annual, Casual, Sick, etc.).
• Provident Fund.
• Employee engagement & wellness initiatives.