Monitoring & Support Associate - Remote

Overview

As a Monitoring & Support Associate at dLocal, you will be the main responsible and point of contact for achieving SLAs and handling any alarms, outages, or issues during your coverage hours.

In Short

• Join a global team at dLocal, a leader in payment processing.
• Be part of a flexible, remote-first dynamic culture.
• Work with a diverse team from 50+ nationalities.
• Focus on achieving SLAs and managing customer support issues.
• Handle alarms, outages, and other issues during coverage hours.
• Contribute to the success of global brands in emerging markets.
• Enjoy travel, health, and learning benefits.
• Develop an international career impacting millions.
• Thrive in a customer-centric environment.
• Preferably based in India.

Requirements

• Experience in customer support or monitoring roles.
• Strong problem-solving skills.
• Ability to work in a fast-paced environment.
• Excellent communication skills.
• Familiarity with SLAs and performance metrics.
• Willingness to work flexible hours.
• Technical knowledge related to monitoring tools.
• Customer-centric mindset.
• Ability to work collaboratively in a team.
• Fluency in English.

Benefits

• Flexible working hours.
• Health benefits.
• Learning and development opportunities.
• Travel opportunities.
• Work in a diverse and inclusive environment.
• Impact millions of people's daily lives.
• Be part of a dynamic and innovative team.
• Competitive salary and benefits package.
• Opportunities for career advancement.
• Work remotely from anywhere in India.