Monitoring & Support Associate China - Remote

Overview

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.

In Short

• Join a global team at dLocal.
• Be part of a flexible, remote-first culture.
• Work in the Customer Success team.
• Responsible for achieving SLAs.
• Handle alarms, outages, or issues during coverage hours.
• Impact millions of people’s daily lives.
• Collaborate with 900+ teammates from 25+ nationalities.
• Develop an international career.
• Customer-centric approach is essential.
• Based preferably in China.

Requirements

• Experience in customer support or related field.
• Strong problem-solving skills.
• Ability to manage SLAs effectively.
• Excellent communication skills.
• Familiarity with monitoring tools.
• Ability to work in a fast-paced environment.
• Team player with a customer-centric mindset.
• Willingness to learn and adapt.
• Fluency in English.
• Preferred location in China.

Benefits

• Flexible remote work environment.
• Travel opportunities.
• Health benefits.
• Learning and development opportunities.
• Dynamic company culture.
• Work with a diverse team.
• Impactful work in emerging markets.
• Career growth potential.
• Supportive team atmosphere.
• Engaging company values.