Customer Service Representative - Social Media Management - Remote

Overview

As a Customer Service Representative - Social Media Management, you will play a crucial role in ensuring the satisfaction and success of our clients. You will be the first line of assistance for our customers, addressing their inquiries, resolving issues, and providing exceptional support for all their SEO-related needs.

In Short

• Engage with customers via various channels to provide assistance.
• Build and maintain positive relationships with customers.
• Diagnose and resolve customer issues related to products or services.
• Stay informed about products and services to provide accurate information.
• Gather customer feedback to improve products and services.
• Document and track customer interactions and resolutions.
• Work from Saturday to Wednesday, responding to inquiries.
• Utilize technical skills to assist customers effectively.
• Collaborate with internal teams for complex issues.
• Contribute to a positive team culture.

Requirements

• At least 2 years experience in customer service or technical support.
• Experience with social media management.
• Excellent communication skills, both oral and written.
• Ability to convey technical information to non-technical users.
• Strong technical aptitude and problem-solving skills.
• Proven track record of delivering exceptional customer service.
• Ability to empathize with customers and understand their needs.
• Willingness to take on greater responsibility.
• Ability to collaborate effectively with cross-functional teams.
• Experience with project management tools is a plus.

Benefits

• Competitive salary and benefits package.
• Flexible work options, including permanent work-from-home setup.
• Wellness programs and flexible vacation leaves.
• Opportunities for career growth and development.