Program Manager, Operations - Remote

Overview

Portoro is a branded, tech-enabled property management company for premium vacation rental homes in top-tier leisure destinations. We are seeking a seasoned Program Manager to join the Operations team in a leadership capacity, driving critical business functions and managing a team of remote managers.

In Short

• Manage several remote managers while maintaining individual contributions.
• Drive initiatives from end-to-end in collaboration with various stakeholders.
• Assess customer-facing workflows and develop improvements.
• Lead operational projects based on data analysis.
• Enhance customer acquisition and satisfaction strategies.
• Create new workflows and automations for effectiveness.
• Make informed resource allocation decisions.
• Transform data into actionable insights.

Requirements

• 5+ years of operations or program management experience.
• Experience leading initiatives and managing teams.
• Deep understanding of customer needs.
• Metrics-driven and results-oriented.
• Strong analytical skills with advanced Excel proficiency.
• Creative problem-solving abilities.
• Exceptional stakeholder management skills.
• Outstanding communication skills.
• Experience with data visualization tools is a plus.
• Passion for leadership and talent development.

Benefits

• Health, Dental, and Vision Benefits.
• Unlimited Paid Time Off.
• Regular company retreats and offsite meetings.
• Work-from-home flexibility.
• Company stock options.