Operations Program Manager - Remote

Overview

Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider.

In Short

• Support over 200 team members on Operations.
• Drive operational excellence and cross-functional alignment.
• Own strategic programs that enhance operational efficiencies.
• Manage quality assurance initiatives.
• Serve as a key liaison between Core Operations and other departments.
• Implement and maintain programs for consistent, high-quality experiences.
• Partner closely with Operations Leadership and other teams.
• Translate strategic initiatives into actionable plans.
• Focus on improving internal team’s experience.
• Creative problem-solving in a fast-paced environment.

Requirements

• 4-6 years of experience in business operations or program management.
• Success in managing complex, cross-functional programs.
• Strong analytical skills to translate data into insights.
• Experience in quality assurance programs.
• Exceptional communication and stakeholder management skills.
• Organized with attention to detail and project management skills.
• Passionate about mental health and DEI.

Benefits

• Remote-first company.
• Health insurance plans through Aetna and MetLife.
• 401K plan.
• Monthly therapy and wellness stipends.
• Monthly co-working space membership stipend.
• Monthly work-from-home stipend.
• Financial wellness benefits.
• Pet discount program.
• Comprehensive parental leave plans.
• Flexible PTO.