Care Guide Manager - Remote

Overview

The Care Guide Manager leads a team of Care Guides to ensure high-quality, person-oriented care for members navigating complex health and social needs.

In Short

• Supervise and mentor Care Guide Team.
• Create high-performance team culture and drive team to achieve all KPIs.
• Manage schedules, caseloads, performance monitoring, and evaluations.
• Foster a culture of accountability, innovation, and collaboration.
• Provide training on workflows/policies, member engagement, and communication strategies.
• Ensure compliance with regulatory requirements.
• Monitor and improve care coordination of workflows and outcomes.
• Conduct audits and reviews to ensure adherence to internal policies/procedures.
• Identify and act on opportunities for process improvement.
• Provide onboarding/ongoing training for your team of Care Guides.

Requirements

• Bachelor’s degree in nursing, Social Work, Case Management, or related field, or equivalent experience.
• Minimum 3-5 years of experience working in healthcare leading and managing teams.
• Exceptional communication, collaboration, and critical thinking skills.
• Experience working in healthcare IT systems/care management software/Electronic Health Records.

Benefits

• Innovative and empathetic ecosystem of transparency.
• Opportunity to revolutionize the healthcare continuum.
• Supportive team environment.
• Professional development opportunities.
• Contribute to a mission-driven organization.