Client Support Specialist - Tier 2 - Remote

Overview

As a technical multi-channel Tier 2 Client Support Specialist with Popmenu, you will be part of a growing support team whose mission is to facilitate the way restaurants do business.

In Short

• Communicate directly with customers as the face of the company.
• Handle conflict and urgent issues professionally.
• Gather information and recommend problem-solving steps.
• Perform duties of a Tier 1 Client Support Specialist when necessary.
• Contribute to improving customer self-help resources.
• Look for problematic patterns and escalate them.
• Coordinate problem resolution with other team members.
• Work a set schedule of Tuesday-Saturday or Sunday-Thursday.
• Support restaurant owners in utilizing technology effectively.
• Strengthen client trust and relationships.

Requirements

• Strong communication skills.
• Experience in client support or customer service.
• Ability to troubleshoot technical issues.
• Creative thinking and problem-solving skills.
• Experience in writing knowledge base articles.
• Ability to work collaboratively in a team.
• Familiarity with restaurant technology is a plus.

Benefits

• Opportunity to work in a growing company.
• Supportive team environment.
• Potential for professional growth.
• Flexible work schedule.