Client Support Specialist - Tier 2 - Remote

Overview

The Client Support Specialist - Tier 2 is responsible for providing exceptional support to restaurant clients, ensuring they have the tools and knowledge to succeed.

In Short

• Communicate directly with clients to address their needs.
• Handle conflict and urgent issues professionally.
• Gather information for technical troubleshooting.
• Assist clients in solving complex issues.
• Improve customer self-help resources.
• Coordinate with team members for problem resolution.
• Work collaboratively with a dedicated customer team.
• Promote platform utilization among clients.
• Be available Tuesday-Saturday from 11am-8pm EST.
• Act as a liaison for product-related issues.

Requirements

• Strong communication skills.
• Experience in customer support or client relations.
• Technical troubleshooting abilities.
• Ability to handle difficult situations.
• Creative problem-solving skills.
• Familiarity with restaurant technology.
• Team collaboration skills.
• Willingness to learn about the product.
• Time management skills.
• Ability to work in a fast-paced environment.

Benefits

• Opportunity to work with a growing support team.
• Engage with clients and make a difference in their business.
• Contribute to the development of self-help resources.
• Participate in continuous process improvements.
• Work in a supportive and collaborative environment.