Solutions Analyst (Technical Account Management) - Remote

Overview

The Solutions Analyst will manage technical and integration interactions, advocating for customers and resolving complex issues within the healthcare technology platform.

In Short

• Manage technical and integration interactions with customers.
• Advocate for customers in high-priority cases.
• Troubleshoot complex technical issues.
• Work cross-functionally with other departments.
• Document user problems and contribute to investigations.
• Stay updated on new features and tools.
• Coordinate internal and external meetings.
• Available to work flexible hours including weekends.
• Contribute to maintaining the knowledge base.
• Provide both functional and technical support.

Requirements

• Post-secondary education in Information Technology or related field.
• 1-2 years of SaaS support experience.
• Aptitude for data analysis and interpretation.
• Experience with APIs and various programming technologies.
• Strong communication and relationship management skills.
• Experience with performance monitoring technologies.
• 1-2 years of RDBMS experience, preferably with SQL Server.
• Experience with Cloud infrastructure or scalable applications.
• ITIL principles knowledge is a plus.

Benefits

• Opportunity to work in a leading healthcare technology company.
• Dynamic environment fostering career growth.
• Engagement in meaningful work impacting healthcare.
• Vibrant culture that empowers employees.
• Collaboration with incredible colleagues.