Senior Customer Success Manager - Senior Living - Remote

Overview

The Senior Customer Success Manager - Senior Living at PointClickCare is responsible for managing client relationships and ensuring they maximize the value of the company's healthcare technology solutions.

In Short

• Manage and grow client relationships at all organizational levels.
• Engage with C-level executives to drive business alignment.
• Develop joint customer success plans with measurable outcomes.
• Facilitate Executive Business Reviews with decision makers.
• Identify and mitigate churn risks for at-risk accounts.
• Provide strategic guidance as a Trusted Advisor.
• Work cross-functionally to enhance customer adoption and retention.
• Onboard and mentor new team members.
• Achieve KPI targets while maintaining strong client relationships.
• Complete CSM Certification within 12 months of hire.

Requirements

• Passion for impacting healthcare markets.
• Experience in a customer-facing role within a SaaS/tech company.
• Background in Healthcare Sales/Account Management/Customer Success.
• Proven track record of building complex relationships.
• Exceptional communication and presentation skills.
• Ability to work independently in a remote environment.
• Proficiency in data analysis and CRM tools.
• Bachelor’s degree or equivalent experience.
• Self-starter with strong leadership and collaborative skills.

Benefits

• Opportunity to work in a dynamic and impactful environment.
• Access to professional growth and development opportunities.
• Engage in meaningful work alongside talented colleagues.
• Flexible work arrangements.
• Supportive company culture focused on employee well-being.