Technical Account Manager - Fintech - Remote

Overview

The Technical Account Manager at Plaid plays a crucial role in helping FinTech companies connect their technical goals with Plaid solutions, ensuring customer success and fostering long-term relationships.

In Short

• Own the long-term technical success of innovative FinTech companies.
• Provide proactive strategic and technical guidance to customers.
• Collaborate with cross-functional teams to execute technical strategies.
• Manage post-sales technical strategy and customer alignment.
• Identify opportunities to optimize customer integrations.
• Establish relationships with technical stakeholders.
• Track customer integration health and feature adoption metrics.
• Serve as an escalation point for technical incidents.
• Work with Account Managers to deliver quarterly technical goals.

Requirements

• 5+ years in a client-facing, technology-focused role.
• Experience managing customer relationships and executing technical strategies.
• Ability to tie technical solutions to business objectives.
• Excellent project management and communication skills.
• Deep understanding of APIs, databases, and system architecture.
• Experience with tools like Postman and SQL.
• Strong troubleshooting skills.
• Ability to collaborate cross-functionally.
• Experience influencing technical decision-makers.
• Comfortable working under pressure to meet deadlines.

Benefits

• Opportunity to work with leading FinTech companies.
• Be part of a transformative industry.
• Collaborative team environment.
• Professional growth and development opportunities.