Renewals Manager - Remote

Overview

We are looking for to add to our renewals team a Renewals Manager to help maintain and expand relationships with our current client base. The role requires a combination of account management, sales, and customer success skills to effectively identify and close renewals opportunities.

In Short

• Proactively manage a portfolio of existing customers to identify and close renewal opportunities
• Develop and execute a renewals strategy to achieve revenue goals and improve customer retention
• Track upcoming renewals and review contracts and account health
• Prepare renewal documentation including proposals and contracts
• Develop and track KPIs to identify customers with a propensity to churn
• Build in-depth customer relationships and understand their business goals
• Partner with Customer Success and Sales teams to identify upsell opportunities
• Create and improve documentation on the renewals process
• Monitor and report on renewals performance and KPIs

Requirements

• Minimum of 4 years experience in the software/tech industry
• 5+ years of sales experience in a B2B sales or renewals environment
• Experience in a Startup environment
• Good communication skills (written and verbal)
• Analytical, problem-solving, and troubleshooting skills
• A team player
• Solid project management and customer management skills
• Understanding of current technology and SaaS applications
• Understand integrations (using REST APIs) with cloud systems
• Experience with configuring SAAS products

Benefits

• Competitive salary
• Great healthcare + dental + vision coverage
• Retirement plan
• Pick your own equipment
• Unlimited vacation policy