Renewals Manager - Remote

Overview

The Renewals Manager will play a critical role in driving customer retention by managing the renewal process for clients, ensuring they continue to realize the value of products and services.

In Short

• Manage the end-to-end renewal process for a portfolio of accounts.
• Proactively engage with customers ahead of renewal dates.
• Collaborate with Customer Success and Sales teams.
• Negotiate renewal terms and pricing.
• Track and report on renewal metrics.
• Use CRM tools to manage renewal activities.
• Identify at-risk accounts early in the renewal process.
• Maintain knowledge of product updates and enhancements.
• Continuously improve renewal workflows.

Requirements

• 3+ years of experience in renewals or account management.
• Proven track record of meeting renewal targets.
• Strong negotiation and relationship management skills.
• Proficiency with CRM tools like Salesforce.
• Excellent organizational and time management skills.

Benefits

• Competitive compensation and benefits package.
• Health, dental, vision, life, and disability insurance.
• Company matching 401(k) savings plan.
• Flexible time off plans.