Renewals Manager - Remote

Overview

GitLab is an open core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab.

In Short

• Build and maintain strong customer relationships through personalized communication across phone, video, and email platforms
• Drive the renewal process to support and grow Annual Recurring Revenue (ARR)
• Analyze license usage and manage true-up processes
• Partner with customers to understand their organizational goals and create tailored renewal solutions
• Support the broader renewals team with administrative coordination
• Manage renewal timelines effectively
• Work cross-functionally with Sales and Customer Success teams to develop renewal strategies using data-driven insights
• Guide customers through the documentation process, ensuring accuracy and completeness
• Identify potential challenges early and develop proactive solutions
• Support enterprise-level customer relationships

Requirements

• Background in customer-facing roles such as Account Management, Renewals, or Customer Success
• German language proficiency
• Knowledge of B2B software sales environments
• Understanding of subscription-based business models
• Strong communication and relationship-building capabilities
• Self-motivated with a focus on outcomes
• Experience in collaborative problem-solving and agreement facilitation
• Knowledge of technical products is valuable - particularly in DevOps, software development lifecycle, or application development
• Alignment with our organizational values
• Track record of consistent renewal performance
• Experience fostering customer relationships in similar customer-facing roles

Benefits

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget
• Parental leave
• Home office support