As a Renewals Manager, you will be responsible for managing the full renewal process for a portfolio of key customer accounts, ensuring timely renewals and minimizing churn.
In Short
Manage the renewal process for a portfolio of accounts.
Collaborate with Customer Success Managers to assess customer health.
Lead renewal negotiations and explore opportunities for expansion.
Work with cross-functional teams for smooth contract processing.
Identify at-risk accounts and create actionable plans.
Track renewal metrics and provide insights to leadership.
Requirements
Experience in SaaS renewals and customer retention strategies.
Strong negotiation skills.
Ability to build trusted relationships with clients.
Self-starter with proactive problem-solving skills.
Experience working with cross-functional teams.
Benefits
Work remotely from anywhere in the USA.
Opportunity to work with a dynamic team.
Professional development and growth opportunities.