Renewals Manager - Remote

Overview

As a Renewals Manager, you will be responsible for managing the full renewal process for a portfolio of key customer accounts, ensuring timely renewals and minimizing churn.

In Short

• Manage the renewal process for a portfolio of accounts.
• Collaborate with Customer Success Managers to assess customer health.
• Lead renewal negotiations and explore opportunities for expansion.
• Work with cross-functional teams for smooth contract processing.
• Identify at-risk accounts and create actionable plans.
• Track renewal metrics and provide insights to leadership.

Requirements

• Experience in SaaS renewals and customer retention strategies.
• Strong negotiation skills.
• Ability to build trusted relationships with clients.
• Self-starter with proactive problem-solving skills.
• Experience working with cross-functional teams.

Benefits

• Work remotely from anywhere in the USA.
• Opportunity to work with a dynamic team.
• Professional development and growth opportunities.