Renewals Manager - Remote

Overview

As a Renewals Manager, you are empowered to work directly with our customers to negotiate, renew, and help expand their contracts. You will have a direct impact on whether or not a client stays with Abrigo and continues to grow their relationship.

In Short

• Present renewal pricing proposal 60-90 days in advance of product expiration date
• Negotiate, document approval requirements and close license renewals at time of expiration date targeting price increases based on licensed products and loan growth
• Establish great relationships as a trusted/strategic advisor to deliver customer success & ensure renewal
• Detect, report, forecast, and mitigate renewal risk to identify and assist sales in enabling account growth
• Work interdepartmentally to bring client issues to resolution
• Consistently reach out to clients to ensure renewal execution date is met
• Respond to clients within 24 business hours to meet our SLA
• Stay current on industry and suite of services and products to meet account needs

Requirements

• Ideal candidate will have 2+ years of experience in banking, finance, or a technical sales or renewals role
• BA/BS degree or equivalent and 2+ years client service experience in banking and/or technical services environment
• Proven ability to manage multiple projects at the same time while also paying close attention to details
• Proven account management or relevant experience
• Ability to work and communicate with senior/executive level partners
• Demonstrated ability in communicating and understanding more complex technical issues
• Excellent written and oral communication skills across multiple channels (email, phone, etc.)
• Ability to travel as needed (up to 25%)
• Demonstrated ability of retaining high level of client base (70%)

Benefits

• Market competitive total rewards package
• To be part of the Heart & SOUL of a winning company with an inspiring mission
• The opportunity to Make Big Things Happen
• Competitive salary along with full health benefits with an HSA option
• Flexible PTO and bank holidays