Training Consultant - Remote

Overview

This position is for a Training Consultant who will be responsible for training users at community financial institutions on Abrigo’s Credit & Lending solutions, with an emphasis on creating a positive client experience through effective education.

In Short

• Deliver one-on-one and group training on credit and lending software solutions.
• Guide clients in using software to meet their business processes.
• Act as a trusted advisor and subject-matter expert.
• Partner with implementation and project management teams.
• Complete post-training documentation and follow-ups.
• Provide consultative support throughout the client lifecycle.
• Develop and improve training materials and resources.
• Train peers and cross-functional teams as needed.
• Continuously improve product expertise.
• Other responsibilities as assigned.

Requirements

• 3+ years in SaaS training or 5+ years in credit and lending roles.
• Ability to tailor content for various audiences.
• Quick learner with new software platforms.
• Excellent communication and facilitation skills.
• Customer-first mindset with proactive issue resolution.
• Strong problem-solving skills.
• Comfort working independently and in teams.
• Bachelor's degree or equivalent experience.
• Willingness to travel domestically up to 50% of the time.
• Understanding of commercial lending processes is a plus.

Benefits

• Market competitive total rewards package.
• Part of a company with an inspiring mission.
• Opportunity to make significant contributions.
• Competitive salary with full health benefits.
• Flexible PTO and bank holidays.
• 401(k) plan with company match.