Training and Support Consultant - Remote

Overview

As a Training and Support Consultant at Newbook, you will play a dual role in delivering exceptional customer support and providing effective instructor-led training to clients using our Newbook property management solutions.

In Short

• Handle incoming phone calls and support requests from customers.
• Conduct online training sessions for clients on product usage.
• Troubleshoot technical problems for customers.
• Build strong relationships with clients to ensure satisfaction.
• Prepare clients for their 'live day' database launch.
• Maintain detailed records of client training and feedback.
• Continuously update knowledge of company products.
• Provide ongoing support to clients after the live day.
• Develop training materials and resources.
• Collaborate with senior management on complex issues.

Requirements

• 1+ years of experience in hospitality or client-facing operations.
• Strong customer service ethic.
• Ability to build relationships with clients.
• Excellent verbal and written communication skills.
• Strong technical acumen.
• Empathy and patience in customer interactions.
• Proficient in conducting engaging training sessions.
• Problem-solving skills for effective solutions.

Benefits

• Generous health coverage for you and your family.
• 401(k) match after 60 days.
• Flexible vacation policy.
• Professional development opportunities.
• Volunteer Time Off and community service events.
• Access to mental well-being resources.
• Fully paid parental leave.
• Home office stipend and bonus.