ERP Solution Consultant - Remote

Overview

As an ERP Solution Consultant at Pipe17, you will be involved in pre-sales, customer onboarding, and post-sales support, ensuring customer satisfaction and successful implementation of the Pipe17 platform.

In Short

• Act as the single point of contact for customers post-sale.
• Guide customers in leveraging Pipe17 based on best practices.
• Build in-depth relationships with customers to understand their business goals.
• Lead multiple projects during the implementation phase.
• Translate business requirements into product use cases.
• Configure Pipe17 products based on customer needs.
• Perform troubleshooting and development assistance for customers.
• Coach customers to improve adoption of Pipe17.
• Collaborate with internal teams to achieve customer goals.
• Create and improve documentation for customer self-service.

Requirements

• Minimum of 4 years experience in the software/tech industry.
• Experience with customer onboardings for ERP systems.
• Understanding of integrations using REST APIs.
• Experience with configuring SaaS products.
• Ecommerce experience is highly desired.
• Strong analytical and problem-solving skills.
• Solid project management and customer management skills.
• Experience with order to cash flow processes.
• Exposure to integrations with NetSuite.

Benefits

• Competitive salary.
• Great healthcare, dental, and vision coverage.
• Retirement plan.
• Pick your own equipment.
• Unlimited vacation policy with a minimum requirement of 2 weeks off.