Customer Success Manager - Renewals - Remote

Overview

We are hiring a Customer Success Manager to own a portfolio of customers end-to-end, including retention, renewals, account growth, and day-to-day customer management.

In Short

• Own retention and renewals for assigned customers.
• Drive expansion revenue through upselling and cross-selling.
• Act as the main point of contact for customer communication.
• Manage onboarding and ongoing enablement for customers.
• Triage customer issues and coordinate with internal teams.
• Maintain accurate CRM data and reporting.
• Identify churn risks and coordinate mitigation plans.
• Build strong relationships with key accounts.
• Improve customer experience through structured communication.
• Establish renewal rigor and execution.

Requirements

• 3 to 8 years of experience in Account Management or Customer Success.
• Strong customer-facing and communication skills.
• Experience with renewals and upselling.
• Understanding of ecommerce operations and systems.
• Strong organizational and execution skills.
• Ability to manage multiple accounts effectively.
• Experience in cross-functional collaboration.

Benefits

• Competitive salary.
• Great healthcare, dental, and vision coverage.
• Retirement plan.
• Pick your own equipment.
• Unlimited vacation policy with required time off.