Customer Success Manager - Renewals - Remote

Overview

The Customer Success Manager - Renewals at Sleek focuses on enhancing customer satisfaction through innovative software and AI solutions, enabling micro SMEs to streamline their back-office operations.

In Short

• Manage customer relationships and ensure satisfaction with Sleek's services.
• Utilize proprietary software and AI to enhance customer experience.
• Work with micro SMEs to simplify their back-office tasks.
• Focus on renewals and customer retention strategies.
• Collaborate with various business segments including Corporate Secretary, Accounting, and FinTech.
• Be part of a rapidly growing company recognized in Asia's startup ecosystem.
• Contribute to the company's mission of giving entrepreneurs more time.
• Engage with a diverse client base across multiple regions.
• Support the company's growth and innovation efforts.
• Work in a dynamic startup environment with a strong team.

Requirements

• Experience in customer success or account management.
• Strong communication and interpersonal skills.
• Ability to understand and address customer needs effectively.
• Familiarity with software and AI solutions.
• Experience in working with small to medium enterprises.
• Proven track record in customer retention and renewals.
• Ability to work collaboratively in a fast-paced environment.
• Strong problem-solving skills.
• Knowledge of accounting or fintech is a plus.
• Fluency in English; additional languages are a plus.

Benefits

• Opportunity to work in a fast-growing tech company.
• Dynamic and innovative work environment.
• Engagement with a diverse client base.
• Career growth opportunities within the company.
• Access to cutting-edge technology and tools.
• Collaborative team culture.
• Competitive salary and benefits package.
• Flexibility in work arrangements.
• Supportive management and leadership.
• Involvement in impactful projects.