Customer Success Manager - Renewals - Remote

Overview

The Customer Success Manager - Renewals at Sleek is responsible for achieving revenue targets by renewing services for existing clients, ensuring high customer satisfaction, and collaborating with cross-functional teams.

In Short

• Drive renewal rate targets on a monthly basis.
• Deliver exceptional customer satisfaction.
• Achieve cash collection targets monthly.
• Track and manage pipeline data effectively.
• Collaborate with teams to enhance renewal processes.
• Minimum 8 years of experience in Sales, Accounting, or Customer Success.
• Experience with SMEs and startups.
• Familiarity with Tableau, Zendesk, and HubSpot.
• Strong problem-solving and communication skills.
• Proactive and autonomous work ethic.

Requirements

• Experience in a customer-focused role.
• Ability to work in a fast-paced environment.
• Strong analytical and structured thinking skills.
• Excellent communication skills across diverse cultures.
• Proven track record of sales-driven performance.
• Ability to have tough conversations positively.
• Data-driven decision-making capability.
• Collaboration skills in cross-functional teams.
• Ability to resolve complex customer issues.
• Commitment to customer-centric solutions.

Benefits

• Flexible working hours and fully remote work.
• Competitive market salary and generous paid time off.
• Employee share ownership plan.
• Personal growth and training opportunities.
• Commitment to diversity and inclusion.
• Opportunity to work in a fast-paced startup environment.
• Engagement in sustainability initiatives.
• Support for work-life balance.
• Access to AI and tech-driven projects.
• Positive work culture emphasizing humility and kindness.