Technical Support Specialist - Remote

Overview

The Technical Support Specialist at Pipe17 is responsible for post-sales support, ensuring customer issues are resolved efficiently and effectively.

In Short

• Provide troubleshooting and development assistance to customers.
• Act as an internal escalation point for technical issues.
• Check escalated issues before advancing them.
• Create and improve user documentation.
• Triage and fix bugs on the platform.
• Enhance the quality of solutions delivered to customers.
• Contribute to building internal tools and mentoring.
• Handle on-call responsibilities after hours and weekends.
• Maintain 4+ hours overlap with PST time zone if remote.

Requirements

• Fluent in English.
• 2+ years of SaaS troubleshooting experience.
• Understanding of APIs and integration technologies.
• Proficient in analyzing log files and debugging.
• Ability to troubleshoot complex technical issues.
• Basic experience in performance and network troubleshooting.
• Strong communication skills for customer interaction.

Benefits

• Competitive salary.
• Healthcare, dental, and vision coverage.
• Retirement plan.
• Choice of equipment.
• Unlimited vacation policy with required time off.