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Technical Support Specialist - Remote

Posted 9 weeks ago
Customer Service
Full Time
Worldwide

Overview

The Technical Support Specialist at Pipe17 is responsible for post-sales support, ensuring customer issues are resolved efficiently and effectively.

In Short

  • Provide troubleshooting and development assistance to customers.
  • Act as an internal escalation point for technical issues.
  • Check escalated issues before advancing them.
  • Create and improve user documentation.
  • Triage and fix bugs on the platform.
  • Enhance the quality of solutions delivered to customers.
  • Contribute to building internal tools and mentoring.
  • Handle on-call responsibilities after hours and weekends.
  • Maintain 4+ hours overlap with PST time zone if remote.

Requirements

  • Fluent in English.
  • 2+ years of SaaS troubleshooting experience.
  • Understanding of APIs and integration technologies.
  • Proficient in analyzing log files and debugging.
  • Ability to troubleshoot complex technical issues.
  • Basic experience in performance and network troubleshooting.
  • Strong communication skills for customer interaction.

Benefits

  • Competitive salary.
  • Healthcare, dental, and vision coverage.
  • Retirement plan.
  • Choice of equipment.
  • Unlimited vacation policy with required time off.
Pipe17 logo

Pipe17

Pipe17 is a venture-funded software startup based in Seattle, WA, with a significant presence in the San Francisco Bay area. The company offers an innovative SaaS platform designed for ecommerce operations, automating the management of orders, inventory, and product flows across over 100 ecommerce applications. By utilizing Pipe17, customers can achieve faster growth, enhance customer service, and reduce operational costs. The company prides itself on its cutting-edge technology, which is significantly faster than competitors, and is committed to building a culture of trust and equality among its employees. Backed by GLP Partners, Pipe17 is rapidly expanding and has recently secured substantial funding to support its growth initiatives.

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