Senior Partner Success Manager - Remote

Overview

Phil is a health-tech startup focused on streamlining prescription management and delivery services, aiming to improve patient experiences and healthcare access.

In Short

• Manage the lifecycle of partner engagements from launch to closeout.
• Interface directly with enterprise partners and ensure their satisfaction.
• Provide updates on partner milestones and performance.
• Investigate and resolve issues through process improvements.
• Collaborate with internal teams to support partner growth.
• Streamline data processes for efficiency.
• Build strong relationships with internal experts.
• Drive partner satisfaction and encourage future program participation.
• Lead partner meetings to support ongoing growth.
• Analyze data sets to identify root causes and provide insights.

Requirements

• Bachelor's degree or equivalent experience.
• 5+ years of relevant professional experience.
• 3+ years in client services and project management.
• Excellent communication and time management skills.
• High empathy for partners and customers.
• Ability to solve problems in dynamic environments.
• Experience with analytical tools like Looker and Tableau.
• Proficient in Google Apps and project management tools.
• Familiarity with API and technical knowledge is a plus.

Benefits

• Ground floor opportunity in a fast-growing startup.
• Fully remote working environment.
• Competitive compensation based on experience.
• Full benefits including medical, dental, and vision.
• 401(k) contribution opportunity.