Senior Partner Success Manager - Remote

Overview

We’re looking for a Sr. Partner Success Manager to join our growing team here at Mantra Health. After a year, you will have formed strong connections with our campus partners in higher education allowing them to deepen their relationships with us. We’re looking forward to meeting skilled relationship managers who are proactive, effective communicators. We're excited about candidates from all backgrounds who are passionate about our mission to make mental healthcare accessible and available to young adult students in the U.S.

In Short

• Report to the Head of Partner Success
• Manage relationships with our college campus partners through implementation, training, success planning, ongoing connection, and renewal contract execution
• Provide meaningful reporting to partners
• Find opportunities to grow existing partnerships through upsells and cross-sells

Requirements

• 4+ years experience managing relationships with partners and stakeholders within Higher Education (college & universities) or mental health space
• Executive presence - you can hold a room and guide a meeting with ease
• Experience with a CRM (ideally Salesforce)
• Comfort creating and giving presentations
• Experience crafting strategic success plans that align to an organization’s goals and initiatives
• Experienced data storyteller that can shift a business review to target various educational leadership profiles (counseling center director versus provost, for example)
• Deep empathy for young-adult mental health and the challenges care providers face
• Ability to identify opportunities to create and maintain relationships across campus that showcase our program execution
• Experienced with risk identification and mitigation and creating strategic plans to improve partner sentiment
• Long-term big-picture thinking along with short-term strategy execution
• Creative problem solver who can see the possibilities and step outside the “normal” way of doing things with ease
• Understands how to become familiar with and gather resources internally
• Can operate independently but knows when to seek support and capitalize on the collective intelligence of the team

Benefits

• Salary + commission
• Equity
• Medical, vision, and dental coverage for employees, spouses, and dependents
• Flexible work location (work from the Bahamas for a few weeks? Cool by us)
• Generous PTO
• Commuter card, if you commute
• Access to One Medical