Senior Director of Partner Success - Remote

Overview

Mantra Health is an award-winning digital mental health provider for colleges and universities. On a mission to make evidence-based mental health care more accessible to students, Mantra Health partners with higher education institutions and health insurance plans to provide undergraduate and graduate students with virtual therapy, psychiatry, crisis care, and wellness content. Mantra Health aims to provide digital and clinical services to 40 million young adults by augmenting high-quality, evidence-based clinical services with seamless campus integration. We were named a Rising Star by the 2022 UCSF Health Hub Digital Health Awards in Mental & Behavioral Health. Mantra Health solutions have been deployed across over 130 college and university campuses, including Penn State University, Massachusetts Institute of Technology, Miami Dade College, and UC Berkeley, serving over 1 million students.

In Short

• Lead the Partner Success team and provide leadership to existing members.
• Form strong connections with campus partners in higher education.
• Drive retention and expansion while identifying cross-sell opportunities.
• Improve CRM workflows, KPIs, reporting, and partner health checks.
• Coach team members to identify growth opportunities.
• Define KPI dashboards and performance tracking systems.
• Champion CRM adoption for renewal and expansion forecasting.
• Travel for customer visits and internal meetings.
• Become an expert on Mantra’s solutions and the market.
• Help improve an account risk and health monitoring system.

Requirements

• Experience leading Customer Success teams in higher education.
• High proficiency in forecasting renewals and expansion.
• Track record of improving Partner Success / Customer Success team performance.
• Ability to cultivate business relationships and collaborate with GTM resources.
• Experience hiring and onboarding talent in complex customer programs.
• Organized and comfortable using a modern sales tech stack.
• Proven success at achieving customer retention and upselling goals.
• Clear understanding of recurring revenue metrics and reporting.
• Prior experience in bringing a new product to market is a plus.

Benefits

• Collaborate with a passionate and innovative team.
• Opportunities for professional growth through mentorship and skill development.
• Competitive salary and benefits including PTO, equity, and health insurance.