Patient Care Navigator - Remote

Overview

The Patient Care Navigator role involves guiding patients through their healthcare journeys with empathy and professionalism, serving as the main point of contact for support and coordination.

In Short

• Fully remote position with overlapping EST working hours.
• Independent Contractor, Full-time role.
• 40 hours per week, Monday to Friday.
• Primary point of contact for patients.
• Assist with appointment scheduling and care coordination.
• Provide education on healthcare processes and services.
• Offer emotional support and advocacy for patients.
• Document patient interactions accurately.
• Collaborate with internal teams for process improvements.
• Work with healthcare providers to ensure seamless care.

Requirements

• Compassionate and detail-oriented approach.
• Experience in healthcare support or related field.
• Strong communication skills.
• Ability to manage multiple patient inquiries.
• Familiarity with CRM and health system tools.
• Problem-solving skills for process improvements.
• Ability to work independently and collaboratively.
• Empathy and understanding of patient needs.

Benefits

• Retention bonuses at 3, 6, 9, and 12 months.
• Community-driven benefits including an annual retreat.
• Opportunity to work with top startups in the US and EU.
• Supportive work environment focused on long-term success.