Patient Care Navigator - Remote

Overview

The Patient Care Navigator role involves guiding patients through complex healthcare journeys with empathy and professionalism, serving as the primary point of contact for support and coordination.

In Short

• Fully remote position with overlapping EST hours.
• Independent Contractor, Full-time role.
• 40 hours per week, Monday to Friday.
• Main point of contact for patients regarding their healthcare.
• Assist with appointment scheduling and care coordination.
• Educate patients on treatment options and resources.
• Provide emotional support and advocate for patients' needs.
• Document patient interactions and maintain records.
• Collaborate with internal teams for process improvements.
• Work with healthcare providers to ensure seamless experiences.

Requirements

• Compassionate and detail-oriented.
• Experience in patient support or healthcare navigation.
• Strong communication skills, both verbal and written.
• Ability to manage multiple tasks efficiently.
• Proficiency in CRM and health system tools.
• Empathetic listening and problem-solving skills.
• Familiarity with healthcare processes and insurance.
• Ability to work independently and as part of a team.

Benefits

• Retention bonuses at 3, 6, 9, and 12 months.
• Community-driven benefits like an annual retreat.
• Opportunity to work with top startups in the US and EU.
• Support for professional growth and development.
• Flexible work environment.