Patient Care Navigator - Remote

Overview

The Patient Care Navigator ensures a seamless and positive treatment journey for patients while optimizing clinician workflow and maintaining compliance.

In Short

• Guide patients through their treatment, ensuring clarity and support at every step.
• Use sound judgment to triage patient inquiries, escalating clinician-critical concerns.
• Deliver detail-oriented, high-quality customer service.
• Efficiently oversee telehealth platforms for communication.
• Create, implement, and maintain SOPs to streamline customer care processes.
• Uphold rigorous standards of patient privacy and data handling in accordance with HIPAA.
• Act as a liaison among patients, healthcare providers, and stakeholders.
• Monitor service quality and identify areas for enhancement.

Requirements

• Experience in patient care navigation or similar roles.
• Strong customer service skills.
• Familiarity with telehealth platforms.
• Knowledge of HIPAA regulations.
• Ability to develop and implement SOPs.
• Excellent communication skills.
• Detail-oriented with a focus on quality.
• Ability to work independently and as part of a team.

Benefits

• 14 days of PTO entitlement.
• Retention bonuses at various intervals.
• Community-oriented opportunities like an annual retreat.
• Work with exceptional founders from the US and EU.
• Opportunity to connect with top candidates globally.