Patient Care Navigator - Remote

Overview

The Patient Care Navigator will be the main point of contact for patients, guiding them through their treatment journey and ensuring seamless, compassionate support.

In Short

• Conduct initial intake assessments to gather essential health information, symptoms, and patient concerns.
• Guide new patients through onboarding, explaining treatment options and addressing preliminary questions.
• Coordinate with physicians to ensure accurate documentation and communication of patient information.
• Manage and schedule appointments, minimizing wait times and optimizing provider schedules.
• Follow up with patients post-appointment to ensure treatment adherence and address additional needs.
• Provide resources, educational materials, and support, addressing inquiries and referring complex cases as needed.
• Collaborate with medical and administrative teams for accurate patient records and efficient clinic operations.
• Assist with insurance and billing inquiries, including prior authorizations and claims support.
• Gather patient feedback to enhance the patient experience, focusing on communication, wait times, and satisfaction.

Requirements

• Deep understanding of patient needs.
• Efficient management of appointments and follow-ups.
• Proactive approach to improving patient experiences.

Benefits

• Retention bonuses at 3, 6, 9, 12 months and beyond.
• Community-oriented opportunities like an annual retreat.