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Care Navigator - Remote

Posted 8 weeks ago
Customer Service
Full Time
Worldwide
$23.51 - $28.75/hour

Overview

The Care Navigator role at Octave is essential for guiding prospective clients through the behavioral health landscape, ensuring they receive the best possible therapist match.

In Short

  • Support Live Chat service to understand client needs.
  • Gain proficiency in internal tools and workflows.
  • Assist with appointment updates and administrative tasks.
  • Embody Octave’s mission in all client interactions.
  • Work during weekends and evenings.

Requirements

  • 1-2 years experience in Care Navigation or similar roles.
  • Bachelor’s degree in Psychology or related field.
  • Excellent verbal and written communication skills.
  • Detail-oriented with strong organizational skills.
  • Experience in a fast-growth healthtech organization is preferred.

Benefits

  • Opportunity to work in a mission-driven organization.
  • Flexible working hours.
  • Supportive team environment.
  • Professional development opportunities.
Octave logo

Octave

Octave is a modern behavioral health practice dedicated to establishing a new standard for care delivery that prioritizes high-quality and accessible services. With both in-person and virtual clinics across multiple states, Octave provides evidence-based therapy for individuals, couples, and families, while actively working with payers to enhance affordability through insurance. The company is committed to raising the bar on care delivery and provider support, fostering a sustainable system that emphasizes equity, affordability, and effectiveness.

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