Customer Success Representative (General CSR) - Remote

Overview

The Customer Success Representative will serve as the first point of contact for customers, providing high-quality support through various channels.

In Short

• Fully remote position with a focus on customer service.
• Independent contractor role, full-time, 40 hours per week.
• Primary location in the Philippines, with options for LATAM candidates.
• Engage with customers via phone, email, and chat.
• Resolve customer inquiries and issues efficiently.
• Maintain professionalism and empathy under pressure.
• Log customer interactions accurately in the CRM.
• Gather feedback for continuous improvement.
• Contribute to customer satisfaction and retention.
• Work with a company that connects top candidates with leading startups.

Requirements

• Excellent communication skills.
• Solutions-oriented mindset.
• Ability to handle pressure with professionalism.
• Experience in customer service preferred.
• Familiarity with CRM systems is a plus.
• Strong problem-solving skills.
• Willingness to gather and act on customer feedback.
• Ability to work remotely and independently.
• Fluent in English.
• Availability to work US time zones.

Benefits

• Opportunity to work with visionary US and EU founders.
• Access to exceptional career opportunities.
• Work in a dynamic and supportive environment.
• Potential for long-term career growth.
• Flexible work arrangements.
• Engagement with top-tier companies and startups.
• Continuous learning and improvement opportunities.
• Collaborate with a talented team.
• Be part of a mission-driven organization.
• Competitive compensation structure.