Customer Success Representative - Remote

Overview

We’re looking for a thoughtful and detail-oriented Customer Success Representative to join our team and support our members during evening and weekend hours. In this role, you’ll serve as the front line of communication — helping members feel seen, supported, and connected while ensuring every interaction reflects our brand’s warmth and professionalism.

In Short

• Respond promptly to member inquiries via Zendesk or Intercom with clarity and empathy.
• Troubleshoot account and event issues, escalating when needed.
• Ensure all support interactions are accurate, friendly, and aligned with our community values.
• Track and report recurring feedback or technical issues to the operations team.
• Maintain detailed, organized records in our helpdesk systems.
• Collaborate with other team members to continuously improve the member experience.

Requirements

• 1+ year of hands-on experience using Zendesk or Intercom (required).
• Excellent written communication skills — professional, empathetic, and concise.
• Highly organized and comfortable managing multiple conversations at once.
• Self-motivated and reliable — thrives working independently during off-hours.
• Availability to work evenings and weekends (40 hours per week).
• Experience with membership-based or community-driven organizations a plus.

Benefits

• Fully remote — work from anywhere in the U.S.
• Consistent 40-hour work week at $25/hour.
• Supportive, mission-driven culture focused on authentic human connection.
• Opportunity to grow with a dynamic and fast-scaling company.