Account Manager - Logistics/Fulfillment - Remote

Overview

The Account Manager will oversee key customer accounts on a tech-enabled platform, ensuring smooth logistics and fulfillment operations while serving as the main point of contact for clients and vendors.

In Short

• Fully remote position with a focus on LATAM candidates.
• Independent contractor role with full-time commitment.
• Annual salary of $18,000 USD.
• Manage key client accounts on the Merch platform.
• Ensure accurate processing of orders and coordination with vendors.
• Handle client communications and escalations effectively.
• Collaborate with internal teams to resolve operational issues.
• Maintain documentation and track project milestones.
• Identify process improvements in account management.
• Prioritize vendor-side account management for reliable performance.

Requirements

• Strong experience in logistics, supply chain, and fulfillment operations.
• Detail-oriented with a focus on accuracy.
• Excellent communication and interpersonal skills.
• Ability to manage multiple client accounts simultaneously.
• Experience in vendor management is a plus.
• Proficient in documentation and order processing.
• Ability to work in US time zones.
• Problem-solving skills for operational challenges.
• Experience with project management is beneficial.
• Strong organizational skills.

Benefits

• Opportunity to work with top startups in the US and EU.
• Flexible work hours aligned with US time zones.
• Potential for long-term career growth.
• Work with a dynamic and innovative team.
• Access to a network of high-profile clients.