Account Manager/Order Fulfillment - Remote

Overview

The Account Manager/Order Fulfillment Manager will oversee key customer accounts, managing high-value client orders and ensuring smooth execution from start to finish.

In Short

• Fully Remote position open to candidates in LATAM.
• Independent Contractor role with a full-time commitment.
• Salary of $18,000 USD per year.
• Work schedule aligned with US time zones.
• Manage high-value client accounts and oversee order fulfillment.
• Coordinate with vendors and internal teams for smooth operations.
• Handle escalations and maintain order accuracy.
• Contribute to process improvement initiatives.
• Communicate effectively with clients via email/Slack.
• Work with a tech-enabled platform for branded merchandise.

Requirements

• Detail-oriented with strong organizational skills.
• Experience in account management or customer service.
• Ability to manage multiple tasks and prioritize effectively.
• Strong communication skills for client interaction.
• Familiarity with order processing and fulfillment workflows.
• Problem-solving skills to handle escalations.
• Proficient in using communication tools like email and Slack.
• Ability to work independently and as part of a team.
• Experience in tech-enabled platforms is a plus.
• Willingness to align work hours with US time zones.

Benefits

• Retention bonuses at 3, 6, 9, and 12 months.
• Community-driven benefits including an annual retreat.
• Opportunity to work with top startups in the US and EU.
• Potential for long-term career growth and promotion.
• Work with a team that prioritizes success and collaboration.