Team Leader - Outbound Call Management - Remote

Overview

Peak Support, an outsourcing firm serving some of today’s most innovative companies, is seeking project-based Team Leaders to join our team in the Philippines.

In Short

• Lead and supervise a high-performing team of outbound call agents.
• Provide coaching, training, and support to improve agents' productivity.
• Conduct regular performance reviews and set achievable goals.
• Develop strategies for managing high-volume outbound calling campaigns.
• Monitor call quality and ensure agents meet quotas.
• Foster a positive and motivating team environment.
• Ensure compliance with company policies and industry regulations.
• Track team performance against KPIs and provide reports to management.
• Collaborate with other departments to align outbound strategies.
• Work from home with an established organization.

Requirements

• 3+ years of experience in a high-volume outbound calling environment.
• 1-2 years in a supervisory or leadership role.
• Strong leadership skills and ability to inspire a team.
• Excellent verbal and written communication skills.
• Data-driven mindset with strong analytical skills.
• Proficiency with CRM systems and call center software.
• Strong organizational skills and attention to detail.
• Ability to thrive in a target-driven environment.

Benefits

• Work from home flexibility.
• Opportunities for growth within the company.
• Supportive and performance-driven culture.
• Diverse and inclusive work environment.