Team Lead Order Management - Remote

Overview

As Team Lead Order Management, you will be responsible for the strategic and operational management of the entire order management process. You will lead a team, optimize processes, and ensure that all order processing is efficient, accurate, and smooth.

In Short

• Lead the Order Management team and ensure optimal team structure and performance.
• Develop and implement strategies to enhance efficiency in order processing.
• Ensure efficient and accurate management of the entire order lifecycle in Salesforce.
• Optimize order and subscription processes for scalability and customer orientation.
• Collaborate closely with internal stakeholders for seamless integration of new sales and finance requirements.
• Ensure professional customer support for order-related inquiries.
• Monitor compliance with internal and regulatory guidelines.
• Maintain and evaluate KPIs to monitor order management performance.
• Initiate and manage process improvements to increase efficiency and reduce errors.
• Drive customer satisfaction through effective communication and escalation management.

Requirements

• Experience with subscription models, ideally B2B SaaS / Enterprise Sales.
• Several years of experience in order management, ideally in a leadership role.
• Strong knowledge of Salesforce CPQ and Salesforce Billing.
• Bachelor's or Master's degree in Business Administration, Finance, or a related field.
• Strong analytical and strategic skills for process optimization.
• Proven experience in leading and developing teams.
• Excellent communication skills in German and English.

Benefits

• Transformative opportunities for growth and development.
• Inclusive culture that values contributions and collaboration.
• Flexible working options, including remote work.
• Comprehensive pension plan with a 20% contribution to your direct insurance.
• Special rewards for significant life events.
• Wellness programs for personal well-being.
• Continuous learning opportunities for personal and professional development.