German Speaking Customer Service Representative - Online Learning & EdTech - Remote

Overview

This position is perfect for individuals who are passionate about education and technology, eager to provide exceptional support to German-speaking customers navigating educational platforms.

In Short

• Provide outstanding customer service to German-speaking users of our online learning platform.
• Assist customers with inquiries regarding courses, registrations, and technical issues.
• Develop a thorough understanding of the platform to offer effective solutions and guidance.
• Document customer interactions and feedback to assist with continuous improvement efforts.
• Collaborate with team members to enhance service delivery and customer satisfaction.
• Engage in ongoing training to stay updated on educational tools and trending topics in EdTech.

Requirements

• Fluency in German (spoken and written).
• Passion for education and technology.
• Strong communication skills.
• Ability to work collaboratively in a team environment.
• Willingness to engage in ongoing training.

Benefits

• Opportunity to work in a dynamic and supportive environment.
• Gain experience in the EdTech industry.
• Work with a diverse team.