Portuguese Speaking Remote Support Specialist

Overview

An overview paragraph about the job

In Short

• Provide exceptional remote support to Portuguese-speaking customers via phone, email, and chat.
• Troubleshoot and resolve a wide range of technical issues related to software, hardware, and networking services.
• Maintain accurate records of customer interactions, support requests, and resolutions.
• Collaborate with colleagues to improve service quality and share insights.
• Stay updated on product knowledge and technological advancements to provide informed assistance.
• Engage in ongoing training and professional development opportunities.

Requirements

• Strong technical abilities.
• Dedication to providing excellent customer service.
• Fluency in Portuguese.
• Ability to troubleshoot technical issues.
• Effective communication skills.
• Experience in a customer support role preferred.

Benefits

• Remote work opportunity.
• Dynamic and energetic team environment.
• Ongoing training and professional development.
• Opportunity to make a positive impact on clients' experiences.