Portuguese Speaking Support Specialist - Remote

Overview

Mercier Consultancy is excited to offer a position for a Portuguese Speaking Support Specialist within our Online Travel Agency. In this essential role, you will be the first point of contact for our Portuguese-speaking clients, delivering outstanding support and assistance for their travel inquiries and bookings. Your key responsibilities will include responding to customer questions about various travel options, resolving issues, and guiding clients through our online booking platform. If you are passionate about travel and committed to providing excellent customer service, we encourage you to apply!

In Short

• Provide excellent support to Portuguese-speaking clients through phone, email, and live chat.
• Assist customers with inquiries regarding travel bookings, itineraries, and travel-related services.
• Effectively resolve client issues to ensure high levels of satisfaction.
• Guide clients in navigating our online booking platform and provide assistance with technical questions.
• Document and track customer interactions and feedback for ongoing improvements.
• Collaborate with internal teams to escalate and resolve complex issues as necessary.
• Stay informed about travel industry trends and company offerings to provide accurate information to clients.

Requirements

• Fluency in Portuguese (spoken and written) is essential.
• Previous experience in customer support or a similar role.
• Strong communication skills and a passion for helping others.
• Ability to work in a fast-paced environment.
• Familiarity with online booking systems is a plus.

Benefits

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Supportive team environment.
• Flexible working hours.