Portuguese Speaking IT Support Specialist - Remote

Overview

Patrique Mercier Recruitment is excited to announce a fantastic opportunity for a Portuguese Speaking IT Support Specialist to join our team, working remotely from anywhere in Greece! We are committed to connecting talented individuals with top employers who appreciate multilingual skills. In this role, you will provide exceptional technical support to Portuguese-speaking clients across various sectors, including technology, e-commerce, and customer service. Your role will involve troubleshooting technical issues, providing solutions, and ensuring clients receive top-notch service. If you’re driven, passionate about technology, and enjoy helping others, we’d love to hear from you!

In Short

• Provide high-quality technical support to Portuguese-speaking clients via phone, email, and chat.
• Diagnose and troubleshoot hardware and software issues promptly and effectively.
• Ensure a positive customer experience by delivering exceptional service.
• Document all support interactions and resolutions accurately in the ticketing system.
• Assist clients with software installations, configurations, and updates.
• Collaborate with colleagues to escalate and resolve complex technical issues.
• Educate clients on product features and provide training to enhance their usage.

Requirements

• Fluency in Portuguese (spoken and written).
• Experience in IT support or customer service.
• Strong troubleshooting skills.
• Ability to work effectively in a remote environment.
• Excellent communication skills.
• Familiarity with ticketing systems.
• Passion for technology and helping others.

Benefits

• Work from anywhere in Greece.
• Opportunity to work with a diverse team.
• Continuous training and development.
• Flexible working hours.
• Competitive salary.