Swedish Speaking Customer Service Representative for Aviation Department - Remote

Overview

An overview paragraph about the job

In Short

• Deliver outstanding customer service to Swedish-speaking clients through various communication channels including phone, email, and chat.
• Assist customers with inquiries related to aviation services, travel arrangements, and ticketing.
• Provide support during the booking process and address any issues or questions that may arise.
• Handle customer complaints professionally, ensuring resolution and maintaining high satisfaction levels.
• Collaborate with internal teams to ensure timely and effective service delivery to clients.
• Stay informed about company policies and aviation regulations to provide accurate information to customers.
• Document all customer interactions and feedback for process improvement and quality assurance.

Requirements

• Fluency in Swedish and English.
• Experience in customer service, preferably in the aviation industry.
• Strong communication and interpersonal skills.
• Ability to handle complaints and resolve issues effectively.
• Familiarity with travel booking systems is a plus.
• Attention to detail and ability to document interactions accurately.
• Willingness to work flexible hours as needed.

Benefits

• Competitive salary.
• Opportunities for career advancement.
• Comprehensive training and support.
• Dynamic work environment in the aviation sector.
• Employee discounts on travel services.